Customer Services

Frequently Asked Questions
• Delivery costs & options • Has my order been dispatched? • When will I receive my order?
• Do you offer a nominated day or guaranteed Saturday service?    
Delivery
• Delivery costs & options
• Has my order been dispatched?
• When will I receive my order?
• Why haven't I received my order?
• Can I send a gift with a message?
• Do you offer next day UK delivery?
• Do you offer a nominated day or guaranteed Saturday service?
• How are my goods packaged?
• Can I deliver to multiple addresses?
• Can I send to BFPO addresses?
• Will I be charged customs or import tax?
• Do you deliver internationally?
• Do you deliver to the USA/Canada?
• How do I arrange a return or exchange?
Returns
• I am unhappy with the quality of my purchase. What do I do?
• Have you received my returned goods?
• I've returned my order, how long does it take for a refund?
My Order/Account
• How do I unsubscribe from Newsletter e-mails?
• What is the status of my order?
• How do I change or cancel my order?
• How do I update my personal details?
• What happens after I've ordered?
• I've received the wrong product, what do I do?
• My order has arrived damaged, what do I do?
• My order is delayed due to an item on pre-order, what can I do?
• I've forgotten my password, what do I do?
Shopping With Us
• Do you sell to salons or to the trade?
• I need some product advice, can you help me?
• Are my personal details secure?
• What payment options do you have?
• When will I be charged for my order?
• How do I use my Reward Points?
• Can I use my Reward Points and a promotional code on the same order?
• Can I buy your products locally?
• Do you offer a discount for very large or corporate orders?
• I can't find a product, has it been discontinued?
• How do I use my promotional code?
Security, Privacy & Terms
• Privacy policy • Security policy • Terms & conditions
     
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If you have a question that is not answered from the list above, please contact us and we will help you as quickly and efficiently as we can.

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