Customer Services

Frequently Asked Questions

• Delivery costs & options	• Has my order been dispatched?	• When will I receive my order?
• Do you offer a nominated day or guaranteed Saturday service?

Delivery

• Delivery costs & options

• Has my order been dispatched?

• When will I receive my order?

• Why haven't I received my order?

• Can I send a gift with a message?

• Do you offer next day UK delivery?

• Do you offer a nominated day or guaranteed Saturday service?

• How are my goods packaged?

• Can I deliver to multiple addresses?

• Can I send to BFPO addresses?

• Will I be charged customs or import tax?

• Do you deliver internationally?

• Do you deliver to the USA/Canada?

• How do I arrange a return or exchange?

Returns

• I am unhappy with the quality of my purchase. What do I do?

• Have you received my returned goods?

• I've returned my order, how long does it take for a refund?

My Order/Account

• How do I unsubscribe from Newsletter e-mails?

• What is the status of my order?

• How do I change or cancel my order?

• How do I update my personal details?

• What happens after I've ordered?

• I've received the wrong product, what do I do?

• My order has arrived damaged, what do I do?

• My order is delayed due to an item on pre-order, what can I do?

• I've forgotten my password, what do I do?

Shopping With Us

• Do you sell to salons or to the trade?

• I need some product advice, can you help me?

• Are my personal details secure?

• What payment options do you have?

• When will I be charged for my order?

• How do I use my Reward Points?

• Can I use my Reward Points and a promotional code on the same order?

• Can I buy your products locally?

• Do you offer a discount for very large or corporate orders?

• I can't find a product, has it been discontinued?

• How do I use my promotional code?

Security, Privacy & Terms

• Privacy policy	• Security policy	• Terms & conditions

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If you have a question that is not answered from the list above, please contact us and we will help you as quickly and efficiently as we can.

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